Refund Policy

Effective Date: May 18, 2026

Publisher: Meigen Creative L.L.C.

Address: 30 N Gould St Ste R6, Sheridan, WY 82801, United States

Applicable Services: MeiGen AI design plugin (image generation, icon creation, background removal, vectorization) and MeiGen AI Image Gallery credit recharge services

Contact Email: support@aidesigntools.icu or support@meigen.ai

Important Notice: Credits are virtual goods sold as one-time purchases. MeiGen does not operate subscription or auto-renewal models — there is no subscription to cancel. Credits activate immediately upon purchase and remain valid permanently. Credits have no cash value and cannot be withdrawn or converted to currency. Due to the special nature of virtual goods, refunds are generally not supported under normal circumstances.

1. Refund Eligibility

✓ Refund Eligible Situations

1. System Errors Causing Duplicate Charges

  • Payment system failures causing duplicate charges for the same order
  • Transaction record screenshots required as evidence
  • Duplicate charges will be refunded after system verification

2. Extended Service Interruption

  • Technical failures causing continuous service interruption exceeding 72 hours
  • No AI functions available during interruption period
  • Proportional refund based on interruption duration

3. Platform-Related Service Unavailability

  • Permanent service discontinuation due to platform technical upgrades or policy changes
  • User accounts mistakenly suspended due to platform system errors
  • Other non-user-related causes of service unavailability

✗ Non-Refundable Situations

1. Normal Use Situations

  • Refund requests after normal service use
  • Dissatisfaction with AI generation results (AI results have inherent randomness)
  • Discovering unnecessary or low usage frequency after purchase

2. Violation of Terms

  • Service suspension due to user agreement violations
  • Using services to generate illegal or inappropriate content
  • Malicious attacks or service abuse

3. Other Situations

  • Unable to use service normally due to user device issues
  • Poor user experience due to network environment problems
  • Orders purchased more than 30 days ago, except where the refund-eligible situations in Section 1 above apply (such as service interruptions or permanent service discontinuation)

2. Refund Application Process

1

Send Email Application

Send email to support@aidesigntools.icu or support@meigen.ai

2

Provide Required Materials

Provide order information and problem description

3

Await Review

Review results within 7 business days

4

Process Refund

Refund through original payment method

Refund Application Email Template

To: support@aidesigntools.icu or support@meigen.ai

Subject: Refund Request - [Your Order Number or Purchase Date]


Email Content:

Hello,

I need to request a refund. Details are as follows:

• Purchase Date: [Specific Date]

• Payment Amount: [Amount]

• Transaction ID: [If Available]

• Reason for Request: [Detailed Explanation]

• Contact Information: [Your Contact Details]

• Related Screenshots: [As Attachments]


Thank you!

3. Refund Processing Time

Review Time

  • • After receiving application: Confirmation within 24 hours
  • • Review processing: Results within 7 business days
  • • Special cases: May extend to 15 business days

Refund Time

  • • Card Payments: 1-3 business days
  • • Bank Processing: Up to 5 business days
  • • Holidays may cause delays

4. Special Notes

About Virtual Goods

Credits as virtual goods are considered delivered once purchased and added to user accounts. Due to the special nature of virtual goods (cannot be "returned"), we only provide refund services under specific circumstances.

Refund Method

All refunds will be returned through the original payment method. We do not support changing refund methods. Refund amounts are actual payment amounts, not including any fee compensation.

Dispute Resolution

If you disagree with refund decisions, you may communicate further through customer service email. Any disputes regarding refund decisions will be resolved in accordance with the dispute resolution provisions in our Terms of Service.

Contact Us

Customer Service Email: support@aidesigntools.icu or support@meigen.ai

Business Hours: Monday to Friday; responses may take up to 7 business days.

Legal Name: Meigen Creative L.L.C.

Policy Updates: 30-day advance notice for changes